"That ticket has been closed."
The hell it has!! I still gots no internets!! You get your asses back out here!! Although I'm paraphrasing.
Enter another 20 minutes on the phone with wants-to-stab-his-eyes-out-IT guy, who clearly hates his job, and they're opening another Gall-Darned ticket. Fuckers.
Thank God I have internet on my phone. But its really not the same. At least I can rant. And check my facebook. Otherwise Betty Ford and I would be having some long meaningful conversations about my withdrawls...